GROUND STAFF

You’ve spent a lot of time and money investing in the recruitment process and picking out the best and brightest of them all. How wise would it be to now risk the cost of losing them?

According to a Bersin by Deloitte study, 4% of new hires quit after a disastrous first day, while 22% of turnover happens within the first 45 days. Onboarding matters.

And it matters not only because, as the people at Wynhurst Group show, employees are 58% more likely to remain in the organization after 3 years if onboarding is done right. It also matters because not doing it right costs you some USD 37 billion/year, says IDC. That’s only counting the costs incurred as a result of your employees’ lack of understanding of “company policies, business processes, job function or a combination of the three.”

Modules

Flexibility Training

Problem-Solving Abilities

Adaptability workshops provide interactive sessions where ground staff can practice adjusting to various scenarios and customer needs, enhancing their problem-solving skills. Role-playing exercises simulate unexpected situations, allowing staff to develop quick thinking and effective solutions, ensuring seamless service and customer satisfaction.

Problem-Solving Abilities

Critical thinking courses help ground staff develop logical reasoning and strong decision-making skills, enabling them to handle challenges with confidence. Scenario-based learning provides practical exercises that simulate real-life situations, encouraging creative and efficient problem resolution to enhance overall service quality.

Teamwork Development

Problem-Solving Abilities

Interpersonal Skills Enhancement

Team-building activities foster collaboration, trust, and effective communication among team members, strengthening workplace relationships. Group projects encourage cooperation and collective effort, helping employees work towards common goals while enhancing problem-solving and teamwork skills.

Interpersonal Skills Enhancement

Responsibility and Accountability

Interpersonal Skills Enhancement

Empathy training helps employees understand and respond to the emotions and needs of customers and colleagues, fostering a supportive and customer-centric work environment. Conflict resolution techniques equip staff with the skills to manage and resolve interpersonal conflicts professionally and constructively, ensuring smooth workplace interactions.

Communication Skills

Responsibility and Accountability

Effective communication workshops focus on enhancing verbal and written skills, active listening, and appropriate body language to ensure clear and professional interactions. Customer service training equips employees with techniques to handle inquiries, complaints, and feedback with professionalism and courtesy, fostering positive customer experiences.

Responsibility and Accountability

Leadership training fosters a sense of ownership and accountability by equipping individuals with the skills needed to guide and inspire their teams effectively. Performance metrics help in setting clear goals and regularly reviewing progress, ensuring that tasks and duties are completed with responsibility and efficiency.